Why choose us as your Consumer Duty experts?
Expertise
Consumer Duty Experts ... we combine significant financial services expertise in business operations, commercial, pricing, partnerships, product development, marketing, distribution, business process improvement and regulatory compliance; with proven skills in delivery, business change, training, planning and commercial strategies; ... we add value and deliver results quickly.
Who we are
We have been supporting partners to build, launch and scale financial services propositions for over 25 years, and have lots of experience operating and growing businesses in financially regulated markets, across banking, payments, e-money issuance, open banking, compliance and financial technology. Having built and launched payment propositions globally with partners across multiple industries, we understand what’s required to do things right and have practical experience of delivery against agreed goals.
Our vision
"Be the Customer" ... Supporting clients to design, build and optimise their products, services, communication strategies, technical capabilities and operational processes from the ‘outside-in’ ... from the customer’s perspective.
We believe that "being the customer", truly operating from the outside-in, provides a competitive advantage. The Consumer Duty requires that all regulated firms adopt a customer centric approach to business, it goes beyond technical adjustments and checklists, in many cases requiring a cultural transformation. By putting the Customer first every day, and meaning it, you can make an unassailable difference to your business whilst embedding Consumer Duty responsibilities.