Outcomes Testing

Our testing review and framework will help you identify any gaps or weaknesses and demonstrate your ability to improve Customer outcomes.

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The FCA have been clear that the Consumer Duty is 'not a once and done' exercise. Rather, 'it's an ongoing set of standards that firms must keep in mind at every stage of a products lifecycle and embrace as part of their culture'. You must continue to identify any gaps or weaknesses on an ongoing basis, by assessing, testing, understanding and evidencing the outcomes Customers are receiving. It's important that you review results regularly against your expected outcomes.

 

Our Outcomes Testing review service helps you with an objective review of how you are doing, identifying any gaps or areas for improvement that can be incorporated into additional testing or improvement plans.

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If you have any questions about our outcomes testing review service, or would like to discuss your approach to Consumer Duty requirements, please get in touch.