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Be the customer

Consumer Duty Experts

We provide a customer centric and holistic approach, to ensure that you're able to demonstrate an ongoing commitment to 'duty' requirements and deliver 'good Customer outcomes'.

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We believe that "being the customer" and truly operating from the outside-in, provides you with a competitive advantage.

Our Services

Our Services

​"Be the Customer" ... we support clients to demonstrate how they have designed, built, refined and optimised their products, services, communication strategies, technical capabilities and operational processes from the ‘outside-in’ ... from the Customer’s perspective.​  

 

Below is a summary of the core services we offer. If you'd like help with something else, just let us know, we'd be happy to explore with you.

Service: Evaluation

Our Consumer Duty 'evaluation' provides an in-depth review of your organisation's progress with all of the Consumer Duty requirements.

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Service: Board Report

We will support you with the review or creation of your Board Report and annual Consumer Duty attestation, evidencing how you have embedded Consumer Duty.

Service: Outcome Testing

Our testing review and framework will help you identify any gaps or weaknesses and demonstrate your ability to improve Customer outcomes.

Service: Training

Our online Consumer Duty training provides staff at all levels with a detailed overview and understanding of Consumer Duty and its importance.

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Service: Agents & Distributors

It's essential that firms work with all their commercial and delivery partners across the entire distribution chain. This is a specific area of focus for Delmere and our clients.

Service:
Advisory

Provided by delivery focused C-Suite execs with significant industry experience. We provide clients with actionable insights and innovative strategies that drive sustainable growth and performance.

Ready to Learn More?

Explore how Delmere's expertise can elevate your organisation's approach to 'Consumer Duty' and drive positive customer outcomes. Use the 'Contact Us' form below to schedule a consultation and discover the value we can bring to your business.

Consumer Duty Structure
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